Technical Support Engineer - Australia
3h ago⚠️ Before applying, please carefully review all the job requirements
- Location:
- Australia - Remote
- Experience:
- Mid Level
- Job Type:
- Full Time
- Company:
- AutoRabit Inc
- Salary:
- $60,000 - $75,000 AUS
Education
- • Bachelor degree computer science engineering equivalent technical support background.
- • Salesforce platform certifications considered beneficial asset for candidacy.
- • Must reside within Australia possessing full ongoing work authorization.
Desired Skills and Experience
- • Two to three years technical customer support experience with excellent communication skills.
- • Meticulous attention to detail and ability to learn technical concepts rapidly.
- • Proven hands-on experience troubleshooting issues across system-wide deployments and infrastructure.
- • Strong context-based investigation skills to reproduce scenarios and troubleshoot application logs.
- • Desired familiarity with Salesforce ecosystem and modern DevOps CI CD toolchains.
- • Collaborate effectively across global technical teams to support diverse client workloads.
Responsibilities:
- • Serve as primary contact point qualifying and resolving incoming technical customer requests.
- • Conduct in-depth technical investigations driving complex system issues to rapid resolution.
- • Collaborate cross-functionally with Sales Engineering Product teams improving overall service value.
- • Maintain clear professional communication with clients regarding open ticket status updates.
- • Adhere strictly to enterprise internal controls and contracted support SLA requirements.
- • Provide flexible global coverage across US time zones and weekend rotational shifts.
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