Customer Service Agent & Chief Accountant - Dubai UAE

2 weeks ago

⚠️ Before applying, please carefully review all the job requirements

Job Overview

Multiple career opportunities are currently available across the United Arab Emirates for qualified professionals in customer operations and corporate finance. Teleperformance is seeking a Customer Service Agent for its contact center team in Dubai, open exclusively to UAE-based applicants with at least two years of contact center experience. Additionally, Red Planet Food Manufacturing is recruiting a Chief Accountant based in KEZAD, Abu Dhabi, requiring five or more years of accounting expertise within the food manufacturing or FMCG sector. The Customer Service Agent position focuses on addressing client inquiries, resolving operational issues, and maintaining high customer satisfaction levels within a fast-paced call center environment.

★ Respond to incoming customer inquiries promptly while delivering excellent service (Customer Service Agent).
★ Resolve customer complaints and operational issues in a professional, courteous manner (Customer Service Agent).
★ Maintain high standards of customer satisfaction within a high-volume contact center environment (Customer Service Agent).
★ Manage end-to-end accounting functions, financial reporting, budgeting, and month-end closing procedures (Chief Accountant).
★ Ensure strict organizational compliance with UAE VAT regulations, Corporate Tax laws, and IFRS standards (Chief Accountant).
★ Utilize Enterprise Resource Planning (ERP) systems to track financial data, ledgers, and operational reporting (Chief Accountant).

★ 2+ years of professional experience within a contact center or call center environment (Customer Service Agent).
★ Must be currently residing in the United Arab Emirates (UAE-based candidates only).
★ Strong interpersonal communication skills and the ability to handle high-volume customer interactions professionally.
★ 5+ years of progressive professional accounting experience (Chief Accountant).
★ In-depth knowledge of UAE VAT, Corporate Tax regulations, IFRS accounting standards, and ERP platforms (Chief Accountant).
★ Demonstrated background in financial reporting, corporate budgeting, and managing month-end financial procedures (Chief Accountant).
★ Professional experience within the Food Manufacturing or Fast-Moving Consumer Goods (FMCG) sector is preferred (Chief Accountant).

These opportunities may be suitable for UAE-based professionals seeking growth in customer relations or financial leadership. Customer service representatives with over two years of contact center experience who excel at conflict resolution and client communication will find the Teleperformance role well-aligned. Meanwhile, senior accounting professionals located in or willing to work in KEZAD, Abu Dhabi with at least five years of experience—particularly within FMCG or food manufacturing—will find the Chief Accountant position an excellent match for their technical skills in UAE taxation, IFRS compliance, and ERP management.

Applicants interested in the Customer Service Agent position should highlight their call-handling metrics, problem-solving skills, and customer retention achievements on their CV, along with confirming their current UAE residence status. Candidates applying for the Chief Accountant vacancy should clearly showcase their experience with UAE VAT implementation, Corporate Tax compliance, ERP system management, and financial reporting within manufacturing or FMCG environments. Be sure to reference the specific job title or job reference code when submitting your resume via email.

★ Customer Service Agent (Teleperformance - Dubai): Send CV to sandramohamed.serag@teleperformance.com
★ Chief Accountant (Red Planet Food Manufacturing - KEZAD, Abu Dhabi): Send CV to hr@redplanet.ae with the subject line Chief Accountant - RPFMCA1001